Ceymplon (Pvt) Ltd operates Commerce2GO. This policy explains how we handle information when you enquire about a plan, manage a store, pay a C2G invoice or shop at a store powered by C2G.
If you run a store. We use your business name, contact details, staff account information, plan, billing records and support messages to answer enquiries, set up your store, manage access, collect fees and help you use the service. For C2G subscription payments, PayHere handles payment details. We use the payment reference, amount and transaction status to reconcile your invoice and handle billing queries.
If you shop at a store powered by Commerce2GO
When you place an order, the store uses your information to process your purchase, arrange delivery and respond to your questions. Commerce2GO handles details such as your name, contact information, delivery address and order history on the store’s behalf. For questions about your order or how the store uses your information, contact the store directly. Its privacy policy explains its practices, including any marketing messages it sends.
Cookies and technical information. We use cookies needed for sign-in, sessions and shopping carts. We use technical records such as IP addresses, browser information and activity logs to troubleshoot errors, protect accounts and keep the service working. Ceymplon’s marketing website also uses analytics as described in its website Privacy Policy.
Who receives information. We share the information needed with providers that help us host the platform, process subscription payments and deliver service messages. When a merchant enables an integration, relevant order or contact details may also go to that provider. We may disclose information when legally required.
Protection and retention. We limit access to people who need it for their work. We keep information for as long as needed to operate the account, support the merchant, meet accounting or legal requirements and resolve disputes. Some records may remain in backups until those backups expire.
Your choices. To ask about, access, correct or delete your C2G account information, email info@ceymplon.lk. We may ask you to verify your identity. If your request concerns an order from a merchant, contact that store first. If you need help identifying it, send us the store URL or order reference. We will help route the request without asking for your card details.
Contact. Ceymplon (Pvt) Ltd, 138A, Point Pedro Road, Anaipanthi, Jaffna, Sri Lanka. Email info@ceymplon.lk or call +94 21 492 7089.