This policy covers fees paid to Ceymplon (Pvt) Ltd for Commerce2GO subscriptions and setup. If you bought a product from a store powered by C2G, contact the store shown on your order confirmation. That business handles delivery, returns and refunds for your purchase.
Cancel a subscription. Email info@ceymplon.lk from your registered address before your next renewal payment is due. Include your store name or URL. We will confirm the cancellation and your access end date by email. Cancellation stops future renewal charges. You can continue using your store through the paid period. Please save any records you need before access ends.
When we refund. Once your subscription is activated, a change of mind, early closure or unused months do not qualify for a refund. We refund a verified duplicate charge or the amount billed in error, including a renewal collected after a timely cancellation. If we cannot activate your subscription within the agreed timeframe for a reason within our control, you may choose a revised date or cancel for a full refund of the unactivated subscription. On cancellation before activation, we refund setup fees for work still outstanding. Fees for setup work already completed remain payable. Any refund required by applicable law will be honoured.
How to ask. Email info@ceymplon.lk with your store name, invoice or PayHere payment reference, payment date and a short explanation. Please leave out card numbers, security codes and passwords. We will check the transaction and email you the decision and, where applicable, the refund amount and method.
How you receive the money. We return approved full card refunds to the original card through PayHere. A delayed card refund typically takes 5–10 days after processing to appear, and may take longer depending on the bank. For an approved partial refund or a non-card payment, we will contact you to arrange a verified bank transfer.
Contact. Ceymplon (Pvt) Ltd, 138A, Point Pedro Road, Anaipanthi, Jaffna, Sri Lanka. Email info@ceymplon.lk or call +94 21 492 7089.